Centrelink staff trawl social media for complaints about the welfare agency, and may escalate serious gripes to the responsible minister.
Have you ever wondered how Centrelink's average call wait times are so low, despite regular accounts of people languishing on hold with the welfare agency?
If a call is answered, and then transferred to another operator, the wait time is wound back to zero.
Human Services Minister Alan Tudge is getting regular updates from his department on welfare recipients who are "criticising or unhappy with the system", a senate estimates committee has been told, as Centrelink staff trawl social media to keep an eye on people complaining about their treatment by the agency.
Centrelink is also trawling social media looking for your complaints.
The office of human services minister, Alan Tudge, mistakenly sent a journalist internal departmental briefings about a welfare recipient’s personal circumstances, which included additional detail on her relationship and tax history.