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Centrelink's debt recovery system will be scrutinised by a Senate inquiry, as Liberal MPs join Labor and social services groups in complaining about the automated welfare crackdown.
Centrelink staff have been instructed to pursue debts they know are incorrect under the Turnbull government’s controversial debt clawback system, a whistleblower claims.
Centrelink is deliberately ripping-off thousands of Australians caught up in its data matching "robo-debt" program, with managers telling public servants at the agency to enforce debts they know are bogus, according to explosive new claims.
Another whistleblower has come forward with an insider's account of how the "debts" are being pursued, alleging that glaring errors are being deliberately ignored by Centrelink to allow it to extract money from its clients.
New whistleblower says staff ‘are struggling daily with our consciences’ after being told not to correct errors they see unless the customer points them out
Revelations that Centrelink will extend their data matching program to include pensioners and people with a disability sent shock waves through Queensland’s community legal centres today.
Centrelink management has warned staff they may be committing a criminal offence by leaking internal information, as the welfare agency struggles to manage a backlash from staff angered by the Federal Government's debt claw-back project.
Anglicare Australia Executive Director Kasy Chambers has supported calls by ACOSS, the National Welfare Rights Network and others to suspend the Centrelink automated debt recovery process, and for government to sit down with the people most affected to put a more respectful process in place.
Centrelink's #NotMyDebt debacle has dominated the news cycle in 2017, with thousands of clients left extremely frustrated by demands to repay disputed debts after a breakdown in the service chain.
The Australian Government has yet another embarrassing technology failure on its hands, thanks to a poorly designed and implemented IT system.
Tasmanian Liberals say they recognise the angst being caused by the Centrelink debt recovery saga, amid calls for more compassion.