Go to top of page

Inquiry to be held into Centrelink data matching system

8 February 2017
Allie Coyne
IT News

A senate committee will investigate Centrelink's automated data matching process after thousands of wrongly-issued debt notices were sent out to welfare recipients.

The Greens and Labor party today successfully secured a motion to have the upper house's community affairs references committee take a closer look at the controversial data matching program, following thousands of reported errors.

The committee has been tasked with looking into the program's scope, cost-benefit analysis, contracts, and implementation by May 10.

It will specifically scrutinise the system's impact on those affected by the process, such as jobseekers and people with disabilities, as well as Centrelink's management of people's records and how it has communicated potential debt to individuals.

The committee will also look into the adequacy of the Centrelink complaint and review process for those who claim to have been wrongly accused of owing money; how well the government has responded to concerns about the process; and the system's error rate.

The Department of Human Services' management of "online compliance intervention" will also be scrutinised.