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Centrelink's debt mistake: 'there's no way I could explain to them'

3 January 2017
Christopher Knaus

Watch a video of Michael Griffin's meticulously documented, step-by-step, on how the system wrongly deemed him to have a $3,197 debt via the Guardian website.

from the article:

When Centrelink’s letter arrived two weeks before Christmas, Michael Griffin instinctively knew he was going to be unfairly trapped.

So he meticulously documented, step-by-step, how the system wrongly deemed him to have a $3,197 debt.

Griffin’s ordeal began when he received the standardised letter from Centrelink, telling him there was a discrepancy between income information held by the Australian taxation office, and what he had reported fortnightly while claiming the dole in 2013.