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Centrelink woes become the first test of Turnbull's digital policy

3 September 2015
Josh Taylor

The government is trying to modernise service delivery via online platforms, with mixed results.

Malcolm Turnbull’s newly minted Digital Transformation Office (DTO) faces its first major test in untangling the often confusing and difficult process of accessing Centrelink services online.

The office was allocated $245.7 million in the federal budget to oversee implementation of the government’s digital-first strategy, designed to move more government interactions with the public online. The government has recruited CEO Paul Shetler from the United Kingdom, and is busy recruiting a variety of new employees, including an “ethical hacker”.