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Centrelink referring Twitter users to Lifeline amid debt-recovery efforts

6 January 2017
Tom McIlroy

Amid growing controversy about Centrelink's new automated debt recovery methods, the agency is using Twitter to refer welfare recipients to a crisis support hotline and offer assistance from trained social workers.


The agency's official Twitter account has been communicating with users concerned about receiving debt notices during the Christmas period and has referred some to Lifeline, the 24-hour crisis support and suicide-prevention service.

Department of Human Services general manager Hank Jongen said on Thursday the process was not linked to the department's new debt compliance activities.