I have always done what asked, reported when needed. I was told the computer never received my tax income for each year 2015-2018.Which I was diligent to let them know, even going into Centrelink with physical paperwork because it wouldn’t upload on their website. I am a single parent of 3, I have been working while studying full time and caring for my mum with cancer. This couldn’t come at a worse time. So now I’m behind in bills, working/studying 6 days a week with Sunday’s to get ready for the coming week.and with repayments lessening my Newstart payments I am now selling my stuff online to get out of debt. Not one to give up but this has and still is overwhelming at times. I feel for older people that may have this happen to them.
First woman kept saying she was sorry but what could she say. The second phone the man not gentleman for sure was rude and abrasive when I asked why the computer calculations were wrong an hour before and now were right. Said I had to pay full amount by due date, thankfully I rang back when I finally received the letter about the debt and was told a payment plan was possible.