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People punished for government mistakes

11 January 2017
Maitland Mercury

There’s a stink of injustice emanating from the federal government’s latest attempt to stick its hands in the pockets of Australian citizens.
The Department of Human Services issued an unwelcome Christmas greeting to thousands of people late last year, as it sent debt notices across the nation in an effort to claim back overpayments from welfare agency Centrelink – many dating back several years.

What to do if you get a Centrelink debt recovery letter

9 January 2017
Fraser Coast Chronicle

Centrelink recipients across the region are being told to pay back false debts sometimes amounting to thousands of dollars because of a faulty computer algorithm.
The Federal Government and Centrelink have come under heavy criticism from all quarters over the automated system that has been used to match welfare recipients' reported income.
Amid all the anger the government agency began using Twitter to refer welfare recipients to crisis support hotline Lifeline as the hashtag #notmydebt began trending on the social media platform.

Tales of Centrelink debt collection woe in central Victoria

13 January 2017
Bendigo Advertiser

When a Bendigo aged care facility decided to change its name, a simple re-brand was probably the only thing on the board’s mind.
But the decision – inadvertently – set in motion a series of events that left one of its former employees owing $2558 to Centrelink.
At least that’s what Rob K and his accountant have since discovered.
He was one of the tens of thousands of Australians to receive a Centrelink debt recovery letter in the second half of 2016 as part of an automated nationwide audit.

Centrelink is using debt collectors like never before, says Legal Aid

6 January 2017
The Courier

Centrelink is using debt collectors like never before and making snap decisions based on “limited information” since the introduction of a new automated debt recovery system, Victoria Legal Aid has said.
Collectors have been used by the government agency before but never based on such an “inaccurate and blunt” system, Civil Justice, Access and Equity executive director Dan Nicholson said.

Hunter residents caught up in controversial Centrelink debt collection issue

11 January 2017
Maitland Mercury

A Metford man has slammed the federal government after he received a letter from Centrelink telling him he owed thousands of dollars, saying the situation was “a debacle”.
Danny Gilligan is one thousands across Australia who believe they have been wrongly targeted by the welfare agency, which has drawn widespread criticism in recent weeks as similar stories have emerged.

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