9 January 2017
The Age
Centrelink would be shut down for fraud for its conduct in the recent botched "debt" recovery efforts if it were a private company, according to the Commonwealth's former digital government chief.
Former Digital Transformation Office chief Paul Shetler also says the Turnbull government lacked the political will to push through its ambitious "digital transformation agenda".
[...]
The former DTO chief executive, who was hired personally by Mr Turnbull in 2015, said the giant Department of Human Services must have know there would have been a high error rate before the letters started going out.
"The idea that they didn't know this, speaks to an incredible incompetence that is absolutely unacceptable, or is just not true," he said.
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