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Unable to sort out over the phone, just referred to website

Debt amount: 
$1100
Date debt issued: 
Thursday, 1 December 2016
Period debt occurred: 
January 2011 to March 2011
Has your case been referred to a collection agency?: 
No
Payment Type: 
Parenting Payment
Appealing Debt?: 
Yes in process
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

I am currently on sickness benefits fighting cancer, receiving approx $265 a week.  Centrelink say I owe just under $1100 from 2011. I have to prove they are wrong, which they are, and I am currently appealing. The worst thing I have found is that I was unable to discuss this with the consultant that I actually got through to, he didnt want to know. Just kept referring me to the website to lodge the appeal. Of course, the website doesnt allow me to put in full details to prove the "debt" is incorrect. In the meantime they will be deducting part payments towards the non-debt from my meagre income. This has added alot of unnecessary stress to an already difficult time.

How do you feel about the way the Government has handled this process?: 

Appalling.