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Have your say: Senate Inquiry into Centrelink automated debt recovery

14 February 2017
ACT Council of Social Services Inc

The Federal Parliament has established a Senate Inquiry into the Centrelink automated debt recovery program (widely known as 'robo debt').

The Senate Standing Committee on Community Affairs established the Design, scope, cost-benefit analysis, contracts awarded and implementation associated with the Better Management of the Social Welfare System initiative(link is external).

Committee terms of reference focus on a number of issues including:

  • the impact of government automated debt collection processes upon the aged, families with young children, students, people with disability and jobseekers and any others affected by the process
  • the administration and management of customers’ records by Centrelink, including provision of information by Centrelink to customers receiving multiple payments
  • the capacity of the Department of Human Services and Centrelink services, including online, IT, telephone services and service centres to cope with levels of demand related to the implementation of the program
  • the adequacy of Centrelink complaint and review processes, including advice or direction given to Centrelink staff regarding the management of customer queries or complaints.

Make a submission(link is external) or contact the Standing Committee Secretariat on 02 6277 3515 for more information.

Your personal information does not have to be made public; you can choose to suppress your personal information, or make your submission confidential.

Submissions to the Inquiry are due Wednesday 22 March 2017.