If you've ever spent any time on Centrelink, you know it is absolute hell. By all means, let's take time to appreciate the fact that we live in a country that has welfare, but let's also acknowledge that they go out of their way to make it the shittiest, most humiliating process feasible - possibly in the attempt of forcing people to suddenly become affluent out of sheer embarrassment and frustration. It's not great.
The time they make you spend on hold when you try get them to correct one of their many, many fuckups and restore that meagre payment that you need to, y'know, live should in itself be a war crime, but they're not willing to stop there.
Because, obviously, fixing their shitty ass call centre strategy clearly would have been too helpful, the shadowy cabal of complete dinguses who control Centrelink decided to fix their attentions on automating the detection of people making fraudulent claims.
Centrelink's joint data-matching program with the ATO has so far done a wonderful job, if the area it was designed to perform in was falsely accusing people of accruing massive debts some time in the last decade. Just in case that's not clear: it was not designed to do that (as far as we're aware), and is, in fact, horrible.