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Centrelink’s debt recovery risks would have been known at senior levels – ex-official

5 January 2017
Christopher Knaus

From the article:

Senior levels of government would have known the risks posed by Centrelink’s new automated debt recovery system before it was rolled out, according to a former high-ranking departmental official.


The main focus of complaints continues to be on the system’s automated comparison of an individual’s reported income to Centrelink and information held by the Australian Taxation Office.

The Department of Human Services source, who is no longer with the agency, told Guardian Australia the risks of using the automated data matching system in such a fashion would have been known at senior levels before it was rolled out.

“Knowing the process, a risk assessment would have been done,” they said. “The risks would have been discussed at very senior levels. The minister would have been briefed – if he wasn’t, it would be extremely rare.”