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Centrelink staff to receive 'customer aggression' training amid debt recovery backlash

4 January 2017
Andrew Greene

Beleaguered Centrelink staff will soon receive "Advanced Customer Aggression Training" as the government agency continues to face a public backlash over its new controversial debt recovery regime.

A total of 170,000 Australians have received debt notices from Centrelink over the past six months as a result of an automated system which crosschecks information from various government agencies.

The Department of Human Services, which has responsibility for the welfare agency, has recently sought private contractors to provide "Advanced Customer Aggression Training Services". 

In a contract tender released just before Christmas the Department said it was "seeking providers suitably qualified to deliver a high quality of Advanced Customer Aggression Training Services to the Department's Customer Facing Staff, Team Leaders and Managers".