Go to top of page

Centrelink Senate inquiry into debt letters opens

13 February 2017
Michelle Wisbey
The Advocate

A Senate inquiry established to probe the distribution of Centrelink debt recovery letters will investigate what impact the automated system has had on vulnerable Australians. 

The automated letters compared Centrelink data with that of the Australian Taxation office to find any circumstances of discrepancy in payments, and went on to affect thousands of Australians. 

The Senate Community Affairs References Committee will investigate the automated debt collection processes and the impact this has had on families, students, people with a disability, jobseekers and pensioners.

It will also look at IT and telephone services within the Department of Human Services and Centrelink, complaint and review processes, error rates in issuing debt notices, and training and development.