14 January 2017
Gympie Times
I don't know too many other businesses who'd say a 20% failure rate is OK.
Imagine if 20% of the prescription medicine you took were duds, or if 20% of the nails you bought at Bunnings didn't work?
If we printed today's newspaper and 20% of the pages were torn or had pages missing, the phones would be running hot and everyone would want their money back.
If Maccas served 20% of their Big Macs with only one meat pattie, I'm sure they'd never hear the end of it.
So why would a government minister come out and say a 20% failure rate was an example of a system working well?
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