I can't even begin to tell you the anxiety of being told you need to find $2K in 14 days, at Christmas time, because you're pretty much a lying scammer. I was completely honest during my three month gap in working in 2015. Because I work casually my wage would fluctuate but 'the system' as it is constantly referred to calculated my wage as my annual earnings divided by 26 weeks, looking like I was earning a lot more than I did week to week.
Deceptive. Outright. I know I am just a number on a page, one of the 4 billion dollars worth of bludgers who have claimed more than their fair share, so the Libs get to say "We're doing a great job reclaiming over-payments, keeping the scammers and druggies honest, the system works"
I sat on hold for 186 mins to be told submit your forms online, and the websites is difficult to navigate with no clear process for beginning a review. I felt like just paying it and getting it over with would be better than trying to fight a system that wants to see me crushed.