Go to top of page

Youth debt

Debt amount: 
Date debt issued: 
Thursday, 4 October 2018
Period debt occurred: 
July 2016 to June 2017
Has your case been referred to a collection agency?: 
Payment Type: 
Youth Allowance
Appealing Debt?: 
Yes in process
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

5 hours spent on the phone over 10 separate calls with centrelink trying to fix this, 3 visits to centrelink, 3 days unpaid off work trying to resolve.

Been told 3 times by centrelink that it was being reassesssed... for nothing to come except a letter from debt collector saying we had an outstanding debt with centrelink.

Currently being reassessed for the 4th time with the next step being referral to the AAT.

How do you feel about the way the Government has handled this process?: 

Appauled. This has been a disgrace and the lack of human input has been distressing... this is the HUMAN department of our government and yet computer based decisions are being relied on... it is horrendous and very stressful.