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Years in the making, part 3

Debt amount: 
Has your case been referred to a collection agency?: 
Payment Type: 
Newstart Allowance
Appealing Debt?: 
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

I got to say, I have started to become really anxious about this debt. I haven't felt this anxious in my whole life. It is really starting to affect my health. I'm having to spend hours of my work days on hold and getting upset. It is outrageous.

So far, I have talked to about 10 different CentreStink staff, always asking the same simple question... what is this first number in the calculation? The "old" column says I reported 0 ... and a "new" column has that I should have reported $250. But I didn't work within that reporting period and have no paysheets in that period of time, at all. Where does the $250 come from?

I have spent about 8 hours on the phone now with multiple staff from different states of Australia and they cannot answer the question. You just get the run around EVERY... SINGLE... TIME. I think that they don't want to help at all and it is their incentive to wear you down and waste your time.

Then you call the complaints line and they say "I don't like the frustrated tone in your voice".
Whaaaa....? What other tone should I have when I'm talking to the complaints line? I'm not angry at any of these staff ... but so far they have all been useless. Why do they even have a number on the forms so you can query the debt? And there is no option to meet an actual person so they can go through it with you... it is all done over the phone so you are none the wiser.

Oh, and don't rely on them to call you back when they say they will. They wont, and you wait for days thinking they will. And when you call they say "oh we don't have any notes to call you back". And you inch ever closer to the payment date...

How do you feel about the way the Government has handled this process?: 

They are PIGS.