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Two Debts from Two Different Payments. I'm Dying on the Inside :(

Debt amount: 
Date debt issued: 
Monday, 12 February 2018
Period debt occurred: 
July 2015 to June 2016
Payment Type: 
Newstart Allowance
Appealing Debt?: 
I don't know how to
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

I found the email in My Gov inbox in the final quarter of last year.
Not one debt but bloody two!

The second one is a debt for $558 whilst on Parenting Payment.
Took me aprox 16 hours to put together all payslips, bank deposits and PAYG forms for every thing and as I am big on doing everything right thought I was pretty much on the home run.
I hadn't done anything wrong and still haven't as far as I believe.
I was stressed out trying to prove everything and lay it out clearly for all to see but not near as stressed out as I am now!

I tried calling the 1800 number on the email I received last week to speak to 'Kerry' and instead had to speak with someone else.
Apparently this 'Kerry' has tried contacting me twice... thats nice... I'm a casual worker and at NO POINT has anyone left a message for me to return their call!

Emotionally and mentally I am so spent.
As a single mum with two girls and school expenses to boot... I cannot, really cannot... see myself recovering from this shithole of a position.

How do you feel about the way the Government has handled this process?: 

I am appaulled!
When I tried to request for a review I got told that it couldnt happen, that I must call the numbers provided on the emails to organise how to pay!
Why are we being made to feel like criminals for this that extends for over 6 years? Why am I not afforded a right for someone higher to look through my information???

This is not a good place to be in...
Some of us like myself who think we are doing everything the right way for our home and our kids and way of life are being shafted left right and centre.
Nevermind the other parent who avoids declaring the right income and paying his part in CS and all.

If this is what we have to look forward too year in and year out for the rest of life... I think I'd rather not be here :(