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Took time and heaps of effort and tears

Debt amount: 
$8648
Date debt issued: 
Friday, 21 October 2016
Period debt occurred: 
July 2010 to June 2011
Has your case been referred to a collection agency?: 
No
Payment Type: 
Carer Payment
Appealing Debt?: 
Yes & I won
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

Shocking situation this was a payment that I was recving for caring for my dementia suffering 90 year old mother.
Who had since passed away.

Recieved the notice close to her death anniversary and christmas and was plunged into depressive state about the past and how I was going to pay this back.
Still couldn't figure out how I owed this so after repeat phone calls and threats from my side of legal action got it appealed and ended up paying $939.33 .

Still don't think that was right but hey it beat the more than $8k original bill!!!!
Disgraceful

How do you feel about the way the Government has handled this process?: 

Took time and heaps of effort and tears just should never have happened