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such investigation is ridiculous and my.gov.au is not reliable

Debt amount: 
Date debt issued: 
Saturday, 1 December 2012
Period debt occurred: 
June 2012 to September 2017
Has your case been referred to a collection agency?: 
Payment Type: 
Newstart Allowance
Appealing Debt?: 
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

The letter sent to me via my.gov.au with a confirmation code advised me to check the payment status as I maybe overpaid for the time I was provided with the New Start Allowance.
It affected on my trust to the Centrelink computer system and also the Taxation Office.

The officer orgianllaly claimed about $4000 then changed into $2000, based on the questions I answered without showing me the basis of calculation and why.
Each time I reported to the Centrelink the exact income I got, and based on the salary level which was low, the deduction was made.

I can't believe why the staff asked me to get the payslips for every other single day many years ago.

How do you feel about the way the Government has handled this process?: 

I feel that such investigation is ridiculous and my.gov.au is not reliable, even with a confirmation code, this system is no longer secure anymore.
I feel that personal privacy is violated, and the government should issue regulations on obtaining payment slips within a reasonable range of time as people might have left their previous jobs or changed jobs.

The government should not use electronic system to conduct the investigation or engage the staff to talk over the phone.

To what extent our payment record should be protected and should not be threatened, given the reality that the taxation office is in alliance with the Centrelink system?
Individual rights should be guarded by the government but not to be under any form of surveillance.