I've gone into a payment plan as I felt I had no option , it's not a large amount each fortnight but is definitely money I could use and it's going to take years to get rid of.
They made me feel a fool like I was stupid one lady even telling me that it's not her fault that I don't understand what she is telling me.
I've even held off telling my story cos I'm so scared they will find something new to hit me with if I stir the pot.
It's been terrible no one listen they just told me to tick the boxes on the web site as people don't deal with debit.
Everyone I talked to was reading from the same script I think - it's the total income over 26 fortnights thing, didn't matter that I had no income for 12 weeks while I cared for a terminally ill parent and then worked my butt of to get over her passing .
No compassion at all.