Had been told by Centrelink that I had a debt of 1400 approx from back in 2014.
I was told that I had been contacted numerous times throughout this period even though I had not once received a letter or phone call from them until September this year (3 years later) even though my contact details had not changed my entire life.
To be honest the review team were not that helpful in the beginning.
I spent 3 consecutive days on the phone speaking to various staff members throughout the department of human services with not one straight answer about why this debt had happened and also the exact amount of the debt ( it changed 4 times in 4 days).
Luckily I got onto a lovely lady within the department who fixed up all my errors and got my original debt of 1400 down to 468.
The fact that only a few phone calls can drastically reduce what was "owed" definitely goes to show that the new auto recovery system that has been put in place as of January 2017 has major flaws in its system.
Any casual/shift workers that have received a debt notification letter should immediately call the compliance branch with as much documentation as possible regarding the time periods in which these "debts" have occurred.
Even though clerical errors do and always will happen through any sort of institution unfortunately if you have been overpaid and not notified them of this overpayment there isn't much that can be done.
Accepting payments in good faith (unknowingly) doesn't seem to factor in when it comes to the final decision of how much you owe.
For all us good tax paying citizens its disheartening to say that it does come down to the case of if you have received money that you weren't entitled to Centrelink ain't backing down.