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Hey sorry I couldn't tell you what was happening, I was homeless and about to commit suicide. Sorry that's not good enough.

Debt amount: 
$9000
Date debt issued: 
Wednesday, 1 June 2016
Period debt occurred: 
June 2015 to December 2015
Has your case been referred to a collection agency?: 
No
Payment Type: 
Newstart Allowance
Appealing Debt?: 
Yes but I lost
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

I was unable to notify centrelink I had left university, as I had been kicked out of an abusive home, left homeless for some time until my Aunt was able to take me in. I suffer from PTSD and depression and anxiety disorders from childhood abuse and an abusive partner I was with at the time.

The person who was handling my case told me all I'd need was a letter from the doctor, so i went to get that and then I was told by another person it wasn't a good enough, and that I needed a medical certificates not a letter! Its extremely hard to leave the house for me and I only usually see a doctor every month. But I went out and got the medical certificate with the specific dates as told, and when I uploaded those the women who was handling the case said no this isnt good enough. We need a letter expressing the truama you where experiancing. So I said fine, if this means the debt will be gone. I can make myself go out one last time. And I get the bloody letter, detailing how I was suicidal and self harming during that time, and had to be watched, and how I was homeless for a period of time and how I have sevre depression and anxiety.

And the women says yes, thats good enough. I'll send the appeal in today, on the 03/03/17.

I call back on the 8th, apparently she never even put the appeal in, and someone else had to do it for me on that day, so I waited again. And in the meantime recieved another letter stating I had a debt for rent assistance. And so now I will have to ask for an appeal on that as well.

And so then today, on the16th, i get a call regarding the study workload debt only for someone to tell me.

Sorry, but no, simply becuase I happened to have accessed the app a total of 70 times within that time period "so why couldnt I have gone in and put in the documents saying I had left uni?" I will still have to pay the money back.

I feel like I'm back at square one, before being able to see a psychologist or before finding a home again. I already struggle with feeling suicidal almost everyday. I wasted weeks of time and money getting to doctors and on phone bills so I could call them.

Don't they have a duty of care? Or is the potential for someone to decide their life isnt worth enough anymore just not good enough?

When someone is told they will have to pay back X amount of money becuase their circumstances, whether homelessness, being suicidal, self harming, or other circumstances out of their control either via abusive parents or partners. What is someone supposed to do? What am I supposed to do? I barely make it week by week, and now I have this debt. All possibly becuase a human has to delegate the job to a computer?

It's shameful ad dehumanizing.

How do you feel about the way the Government has handled this process?: 

Shamefully, and so, so poorly.