I was shocked as I made sure I provided accurate records.
I am very stressed and angry.
Luckily I have had good support from family.
We are using a couple of strategies.
Following the formal process.
As well we have written to the federal Minister and spoke to the local MP for an hour voicing our concern and to see if they can assist.
My main concern is the lack of transparency.
We have not been provided with info about how they calculated the debt.
The automated debt letters are very threatening and intimidating.