Go to top of page

Successful appeal in 2016 but debt has reappeared in 2019

Debt amount: 
$2480
Date debt issued: 
Thursday, 2 May 2019
Period debt occurred: 
August 2014 to October 2014
Payment Type: 
Newstart Allowance
Appealing Debt?: 
Yes & I won
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

I first received notice I had an overpayment debt in 2016 pertaining to Newstart payments I received in 2014. I requested an appeal and entered in my payment information as well as provided hard copy evidence at Moreland Centrelink branch.
I was successful and received a letter via MyGov account saying there was no outstanding debt incurred in December 2016.
I believe it was the following year I received a notice about potential over payment but this was again resolved with a quick phone call.
Today, May 2019, I logged onto MyGov and saw I had two letters from Centrelink saying I have an outstanding debt.
My letters in MyGov account from 2016 concerning my successful appeal are gone.
I also noticed there was a letter of overpayment sent to me in August 2017.
This is now the third time I have to go through the appeal process.

This has affected me by taking up a large amount of time I will never get back to try and collate, sort and submit the evidence require to appeal a debt I should have never had had. This has also taken a large emotional toll on me the last three times.

How do you feel about the way the Government has handled this process?: 

This is abominable and plain criminal.
The fact that the debt may constantly appear, despite having won a previous appeal is shocking.
They can play the fool once, but after three times, this is surely willful, deliberate and damn right neglectful.